FAQS
Frequently Asked Questions
Why is my order delayed?
We make every effort to meet the increasing demand for popular products. Occasionally, there may still be delays in processing orders before they are shipped. If you need any updates about your order, please feel free to contact our customer care team, and we will gladly assist you.
How do I cancel an order?
We kindly request a notice of at least 12 hours if you wish to cancel an order or make any modifications, such as changing the quantity or updating the shipping address. You are welcome to reach out to us via phone or email to communicate these changes. Please be aware that any requests received after the 12-hour window will not be accommodated, as we process orders promptly. Once an order has been processed, it is not possible to make any changes.
How do I modify an order?
Modifications to your order are possible during the processing stage. If you encounter any difficulties in making changes, please utilize the "Contact us" button to get in touch with our customer care team, and they will assist you in managing any adjustments to your order.
How do I track an order?
Once your order has been shipped, we will provide you with a tracking number. This tracking number can be utilized to monitor the progress of your order. If you require any assistance, please don't hesitate to contact our customer care team, and we will gladly provide you with the necessary support.
How do I get a refund?
For refund inquiries, kindly get in touch with our customer care team via the provided phone number or email address. Please note that refunds will be processed back to the original payment card used for the purchase.